Cancellation policy

Company Policy for Cancellations

Navigating cancellations requires knowledge of your company's policies to avoid unforeseen fees:

Flight and Hotel Cancellations:

• Your company's travel policy will detail acceptable cancellation reasons and required notice periods for changes without penalties.
• Manage cancellations through the corporate travel management tool to ensure they're recorded properly and comply with guidelines.

Cancellation Fees:

• Your company travel policy specifies cancellation fees and conditions for waivers, which depend on the travel provider and timing of the cancellation.
• Negotiated rates may include flexible cancellation options, like 'free cancellation until 24 hours before check-in'.

How to Cancel an Order:

• To request a cancellation, please reach out to our customer service team as soon as possible after placing your order. Prompt communication increases the likelihood that we can successfully process your cancellation before the order is shipped or fulfilled. When contacting us, be sure to provide your full name, order number, and a brief explanation of the reason for your cancellation request. This information helps us locate your order quickly and ensures a smoother and faster resolution.